At Ftech4U, we are committed to providing high-quality services and ensuring our clients are fully satisfied with their experience. Please read our refund and return policy below, designed to offer transparency and clarity regarding our services.
1. Refund Policy
We strive to deliver outstanding results. However, we understand that there may be rare cases where a refund request is necessary. Refund eligibility and conditions are as follows:
- Service Cancellation: If you wish to cancel your service before work has commenced, you may be eligible for a full refund. Please notify us as soon as possible if you decide to cancel.
- Partially Completed Services: If work has begun but is not fully completed, a partial refund may be offered based on the stage of completion.
- Completed Services: Refunds are generally not available for completed services. If you have concerns about the final product, please reach out, and we will work with you to resolve the issue.
2. Revisions and Modifications
Our goal is to deliver results that meet your expectations. For most services, we offer a set number of revisions. If you require additional modifications beyond these, we may accommodate them, subject to additional charges.
3. Refund Request Process
To request a refund, please contact our customer support team via email at support@ftech4u.com within 7 days of your service completion. Provide your order details and a description of your concern, and our team will review your request and respond within 3-5 business days.
4. Non-Refundable Items
Certain items and services may not be eligible for refunds, including:
- Customized digital products and completed design files.
- Training or consulting sessions once conducted.
- Services that have been completed and signed off by the client.
5. Contact Us
If you have any questions or concerns regarding this refund and return policy, please reach out to us at support@ftech4u.com. We’re here to help and ensure that your experience with Ftech4U is a positive one.